SMUMS FAQs
How effective are the leggings at preventing leaks?
Our leak-proof leggings are designed with the comfort and needs of mums in mind, ensuring that you can wear them all day without any discomfort. Here’s why:
The Leak Lock technology insert is seamless & fitted into the seam of the leggings crotch area. The 4 layered absorbent technology will keep you dry all day. They can hold up to 5 tampons worth of liquid.
They are also odourless. So even if you do accidentally have a leak in the daytime you are more than covered by the time you get home. fully absorbent so you wont feel sticky or uncomfortable.
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How long do the leggings last with regular use and washing?
Invest in our a pair of our leak-proof leggings and experience a durable, reliable product that supports your active lifestyle day after day.
Our leggings are easy to care for, Machine washable and require low maintenance. Just make sure you do not use any Bleach or fabric softener and only use the tumble dry is necessary for long lasting use.
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What sizes are available, and how do I choose the right size?
Our leak-proof leggings are available in a wide range of sizes to ensure the perfect fit for every mum. Here’s a guide to help you choose the right size:
Available Sizes:
• S (Small)
• M (Medium)
• L (Large)
• XL (Extra Large)
Please use our sizing chart for reference,
We will be introducing larger sizes very soon..
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Are the leggings suitable for postpartum use?
Absolutely! Our leak-proof leggings are designed with the needs of new mums in mind, making them an excellent choice for postpartum use. Here’s why they are perfect for your postpartum journey:
Key Features for Postpartum Comfort and Support:
• Gentle Compression: The leggings provide gentle compression that helps support your postpartum belly, aiding in the recovery process and offering a secure, comforting fit.
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What is the return or exchange policy if they don’t fit or meet my expectations?
We want you to be completely satisfied with your purchase of our leak-proof leggings. If for any reason they do not meet your expectations, we offer a hassle-free return and exchange policy:
Returns:
• Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached.
• Time Frame: You can return your leggings within 30 days of receiving your order.
• Process: Contact our customer service team to initiate a return. We will provide you with a return authorization and instructions on how to send the item back.
• Refund: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
Exchanges:
• Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached.
• Time Frame: You can exchange your leggings within 30 days of receiving your order.
• Process: Contact our customer service team to initiate an exchange. We will provide you with instructions on how to return the item and ship out the new size or product once we receive the original item.
• Shipping: We cover the shipping cost for the first exchange. If you need further exchanges, additional shipping charges may apply.
Defective or Damaged Items:
• If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund and cover all associated shipping costs.
Contact Us:
• If you have any questions or need assistance with your return or exchange, please reach out to our customer service team at hello@smums.co.uk
We’re here to help!
We are committed to ensuring you have a positive experience with our products and services. Thank you for choosing our leak-proof leggings, and we hope they exceed your expectations.